about our services

Mortgage & Protection Advice Centre (Addlestone)

1 The Financial Services Authority (FSA)

The FSA is the independent Watchdog that regulates financial services. It requires us to give you this document. Please use this information to decide if our services are right for you.

2. Whose products do we offer?

Insurance


We offer products from a range of insurers for Term Assurance, Critical Illness, Mortgage Payment Protection and Household Insurance.


We only offer products from a limited number of insurers for Term Assurance, Critical Illness, Mortgage Payment Protection and Household Insurance.


We only offer products from a single insurer.

Mortgages

We offer mortgages from the whole market.


We only offer mortgages from a limited number of lenders.


We only offer mortgages from a single lender.

3. Which services will we provide you with?

Insurance


We will advise and make recommendation for you after we have assessed your needs for Term Assurance, Critical Illness, Mortgage Payment Protection and Household Insurance.


You will not receive advice or a recommendation from us for Term Assurance, Critical Illness, Mortgage Payment Protection and Household Insurance. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.

Mortgages

We will advise and make recommendation for you after we have assessed your needs.


You will not receive advice or a recommendation from us. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.

4. What will you have to pay us for this service?

Insurance


A Fee


No Fee for Term Assurance, Critical Illness, Mortgage Payment Protection and Household Insurance.

You will receive a quotation, which will tell you about any other fees relating to any particular insurance
policy.

Mortgages


No Fee.


A Fee of up to 2.5% of your mortgage amount may be payable on completion of your mortgage (e.g. for a mortgage of £100,000 we will charge £2500), the precise amount will depend on your circumstances, however our typical fee is £750. We will also be paid commission from the lender.

A Fee and we will refund any commission received from the lender to you.

You will receive a key facts illustration when considering a particular mortgage, which will tell you any fees
relating to it.

5. Who regulates us?

Mortgage Solutions Express Ltd T/A Mortgage Protection & Advice Centre is an appointed representative of Personal Touch Financial Services Ltd, which is authorised and regulated by the Financial Services Authority. Personal Touch Financial Services Ltd. Our FSA Register number is 187834.

Personal Touch Financial Services Ltd permitted business is to arrange transactions in Investment and Pension policies, Mortgages, Lifetime Mortgages and General Insurance.

You can check this on the FSA’s Register by visiting the FSA’s website www.fsa.gov.uk/register or by contacting the FSA on 0845 606 1234.

6. What to do if you have a complaint

If you wish to register a complaint, please contact:

In Writing – Write to the Complaints Manager, Personal Touch Financial Services Ltd., Trinity 3, Trinity Park, Solihull, Birmingham, B37 7ES

By Phone – Telephone 0121 767 1150

By Email – complaints@personaltouchfs.com

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman
Service.

7. Are we covered by the Financial Services Compensation Scheme (FSCS)?

We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.

Insurance
Insurance advising and arranging is covered for 100% of the first £2,000 and 90% of the remainder of the claim, without any upper limit.

Mortgages
Mortgage advising and arranging is covered for 100% of the first £30,000 and 90% of the next £20,000 so the maximum compensation is £48,000.

Further information about compensation scheme arrangements is available from the FSCS.